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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

2. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) topic analytics
B) automatic CSAT scoring
C) real-time transcripts
D) AI-generated summaries

3. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Multimedia profile
B) Call recording policy
C) ANI validation rule
D) Desktop layout JSON

4. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Perform Retention Policy management.
B) Search for specific agent interactions with the customer.
C) Tag recordings with descriptive keywords.
D) Delete recordings permanently.
E) Filter the list of recordings based on set criteria.

5. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Create a channel with Chat as a channel type.
B) Create a channel with Social Channel as a channel type.
C) Assign a phone number to a channel.
D) Create a channel with Email as a channel type.
E) Assign an asset to a channel.

Solutions: