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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A. Empathy Workshop
B. Process Mapping Workshop
C. Prioritization Workshop

Question 2

Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

A. Human-Centered Design
B. Consequence Scanning Workshop
C. Jobs to be Done Framework

Question 3

project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

A. The persona being designed for
B. The hypothesis for the solution
C. The desired outcome

Question 4

At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

A. Dot voting lets everyone know what the leaders believe to be the right answers.
B. Dot voting is the fastest way to prioritize and make decisions.
C. Dot voting focuses conversation on a few ideas with the most importance to the group,

Question 5

An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A. Release the project as intended knowing customer feedback will force the concerns to be
B. Design a workshop for the team to slow down and think through the potential consequences of
C. Create a provocative presentation showing how strategies like these will lead to unhealthy

Solutions: