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Reference: https://support.apple.com/en-us/HT205737
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Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety | 20% | - Battery handling and safety guidelines - Electrical and mechanical safety - Tool and equipment safety |
| Topic 2: Basic Troubleshooting | 20% | - iOS, iPadOS, and macOS fundamentals - Hardware and software issue identification - Systematic troubleshooting methodology - Networking and connectivity basics |
| Topic 3: Service and Documentation | 20% | - Proper documentation and reporting - Parts management and warranty policies - Using Apple service manuals and resources |
| Topic 4: Customer Experience | 20% | - Service process and support workflow - Understanding customer expectations - Communication and professional conduct |
| Topic 5: ESD Precautions | 20% | - Proper grounding and protection - Electrostatic discharge principles - ESD-safe work environment |
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