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Avaya 6002-1 Exam Syllabus Topics:

SectionWeightObjectives
Maintenance, Monitoring & Troubleshooting10%- Alarm monitoring and logging
- Backup and restore procedures
- Gateway and endpoint troubleshooting
- Common fault isolation and resolution
CM Messaging Integration & Configuration20%- Mailbox and user provisioning
- Voice mail features and call coverage
- Integration with Communication Manager
- CM Messaging server installation
System Configuration & Administration30%- Media gateways and circuit packs
- Trunk groups, signaling, and call routing
- IP endpoints, DCP, and SIP devices
- SAT commands and system parameters
Avaya Aura Communication Manager R6.0 Installation & Deployment25%- Server platforms and templates
- Software installation and upgrade procedures
- System Platform and WebLM licensing
- Survivable remote and duplex configurations
Features, Protocols & Interoperability15%- SIP, H.323, and DCP protocols
- Integration with Session Manager and third-party systems
- Encryption and security settings
- Shuffling, hairpinning, and media management

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. When configuring the G450 Media gateway using the Gateway CLI interfaces which command would be used to view the serial number and software status?

A) Show system
B) Show G450
C) Print G450
D) Show serial number


2. A technician is asked to retrieve a maintenance log for CMM that shows the information for 8"00 AM to 5:00 PM local tome that day.
Which shell command should be executed to retrieve the maintenance log?

A) Show main log 0800 101010
B) Print-1 maint -d 08:00 10/10/10
C) Displog-1 maint -d 10/10/10 08:00
D) Print log for maint 101010 08:00


3. Which statement describes the action to assure the CM_SurvRemoteEmbeded template was installed correctly?

A) From a browser logged into communication Manager, Select administration > server (Maintenance)> server>Process Status. Click on view.
B) When monitoring the template installation workflow status, verify the message. "Wizard completed successfully" displays.
C) From a browser, using the communication manager IP address, successfully log into the communication manager system management.
D) From a browser logged into the system Management console verify cm, bsm, and utility_server and application status is running


4. A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]

A) Set a static IP address on a laptop and see if the server can be pined
B) Verify that the processor Ethernet mode is enabled in the Server.
C) Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.
D) Verify that the TN2602 Media resources circuit pack has the correct IP settings.


5. Which two statements regarding shuffling and hairpining are true? (Choose two)

A) A call between a DCP endpoint and H.323 end point can be shuffled.
B) Shuffling release media processor resources.
C) Hairpining does not use media processor resources.
D) The audio connection type field on the communication manager status station formation can be used to determine whether a call is shuffled.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: C,D
Question # 5
Answer: B,D

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