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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) License Generation key; generation Setup > Recorder
B) Avaya CR License Code; System > License
C) License Generation key; System > License
D) Avaya CR License Code; Recorder Status > Ports

2. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Event Viewer
B) Windows Component Services
C) Windows Task Scheduler
D) Windows Services

3. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Reboot the server
B) Make sure the rule is set to active
C) Make sure that the user is added under selected agents
D) Verify the Randomizer rule is saved
E) Verify the Event rule is saved

4. When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)

A) Bulk recording capacity of a given server will be about halved.
B) The storage space requirements for Quality Monitoring will be different from bulk recording.
C) The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.
D) Several times more bandwidth will be needed between the recorder and secure.

5. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The hostname of the server where the BDR component was installed
D) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.

Solutions: