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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?

A) KVM
B) Microsoft Hyper-V
C) VMware ESXi
D) Amazon AWS AMI

2. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Administration database
B) The Contact Center Manager Server database
C) The Communication Control Toolkit database
D) The Contact Center Multimedia database

3. You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A) If the ACCS is using a hardware appliance the IP Office can be virtualized.
B) IP Office and ACCS can be virtualized only using separate VMware host servers.
C) IP Office and ACCS can be virtualized only using the same VMware host server.
D) If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.

4. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Orchestration Designer
B) Proactive Outreach Manager
C) Outbound Campaign Management Tool
D) Communication Control Toolkit

5. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) No additional licensing is needed to allow any user call recording via a button.
B) It offers live monitoring of voice and screens.
C) Each Avaya Contact Center Select voice agent license includes a recording license.
D) It provides reporting such as how many times a call was put on hold.

Solutions: