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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A. Replace the eMac logic board.
B. Connect a known-good VGA display to the eMac.
C. Update the eMac's firmware.
D. Replace the eMac Display/Analog Assembly.

Question 2

A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A. Can you open other AppleWorks files?
B. Is your Mac connected to a network?
C. Can you open any files?
D. What version of AppleWorks are you using?

Question 3

When would component isolation be useful?

A. Before asking probing questions.
B. After escalating the issue.
C. Before trying quick fixes.
D. After verifying the repair.

Question 4

When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for an iMac G5 (iSight)?

A. Speaker
B. Power Cable
C. Power Supply
D. Hard Drive
E. Logic Board
F. SDRAM

Question 5

Which THREE of the following are valid CRT safety rules? SELECT THREE

A. Connect the AC power cord.
B. Don't work alone.
C. Wear a grounded ESD wrist strap.
D. Remove any metal jewelry.
E. Touch the computer's metal chassis.
F. Wear safety goggles.

Solutions: