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Cisco 642-427 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting Methodology | - Diagnostic tools and techniques - Structured troubleshooting process - Log and trace analysis |
| IP Phones and Endpoints | - Phone registration and provisioning - Firmware and endpoint connectivity issues |
| Voice Gateways and Trunks | - MGCP gateway troubleshooting - H.323 gateway troubleshooting - PSTN connectivity issues - SIP trunk troubleshooting |
| Cisco Unity and Voice Applications | - Messaging service troubleshooting - Voicemail integration issues |
| Cisco Unified Communications Manager | - Dial plan troubleshooting - Call processing issues - Device registration problems |
| Cisco Unified Presence and Mobility | - Presence service troubleshooting - Mobility and extension mobility issues |
| Quality of Service and Voice Quality | - Latency, jitter, and packet loss analysis - Voice quality diagnostics - QoS verification and troubleshooting |
| Media Resources | - Music on Hold and annunciators - Transcoders and conference bridges - Media Termination Points |
Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
What happens if CDP is not enabled on a switch port to which an IP phone is connected?
- A. The phone cannot learn the address of the TFTP server.
- B. The switch will put the port into the errDisable state until CDP is enabled.
- C. The phone is unable to acquire an IP address.
- D. The phone cannot get its VLAN ID assignments.
Remote branch offices with Cisco IP Phones have just been implemented across a 2 Mb/s WAN link from your existing Cisco Unified Communications Manager cluster in headquarters. The WAN links are heavily utilized for data traffic. Users from the branch office report poor audio quality when they call the headquarters.
Which approach can you implement to directly improve audio quality in this scenario?
- A. Implement LLQ.
- B. Implement TCP header compression.
- C. Implement weighted random early detection.
- D. Implement CBWFQ.
You have been advised by a TAC engineer to update the firmware of your Cisco IP Phones in your Cisco Unified Communications Manager cluster. You must update just one test phone initially in production to test the new firmware before you update the other production phones.
Which action allows this process without any down time to the other production phones?
- A. Initialize a separate Cisco Unified Communications Manager Express device and use the built-in TFTP server to update the test phone with the same firmware on the Cisco Unified CM cluster.
- B. Install the new firmware in the TFTP server, keep the current load in the device defaults, and modify the phone load name in the phone configuration to use the recommended firmware version.
- C. Initialize a TFTP server outside the Cisco Unified CM cluster to replicate the new firmware from the Cisco Unified CM cluster to the test phone.
- D. Modify the DHCP server to make a new scope that includes only the new test phone.
This installation is a single Cisco Unified Communications Manager cluster with Cisco IP Phones in two branch locations. Users report that sometimes when they call from one branch to the other branch, they get a fast busy. Upon investigation, you notice that the first 10 calls always go through from one branch to the next. However, when the 11th simultaneous call is attempted, it always gets a fast busy.
Which option is the cause of the fast busy of the 11th phone?
- A. Phones in one of the branch offices are in a CSS that is not in the partition of the phones in the other branch.
- B. A gatekeeper has been configured to block the 11th call.
- C. The Cisco Unified CM cluster has SIP trunks that are misconfigured to the two branch offices.
- D. The Cisco Unified CM cluster has been configured with locations that have insufficient bandwidth allocated.
Refer to the exhibit.
The exhibit shows the output of debug isdn q931. An inbound PSTN call was received by a SIP gateway that is reachable via a SIP trunk that is configured in Cisco Unified Communications Manager. The call failed to ring extension 3001. If the phone at extension 3001 is registered and reachable through the gateway inbound CSS, which three actions can resolve this issue? (Choose three.)
- A. Change the significant digits for inbound calls to 4 on the SIP trunk configuration in Cisco Unified Communications Manager.
- B. Configure a called-party transformation CSS on the gateway in Cisco Unified Communications Manager that includes a pattern that transforms the number from ten digits to four digits.
- C. Configure the Cisco IOS command num-exp 2288223001 3001 on the gateway ISDN interface.
- D. Configure a voice translation profile in the SIP Cisco IOS gateway with a voice translation rule that truncates the number from ten digits to four digits.
- E. Configure a translation pattern in Cisco Unified Communications Manager that can be accessed by the trunk CSS to truncate the called number to four digits.
- F. Configure the digit strip 4 on the SIP trunk under Incoming Called Party Settings in Cisco Unified Communications Manager.
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