Exam Name: Applying Cisco Specialized Business Value Analysis
Certification Provider: Cisco
Corresponding Certification: Accelerating Sales
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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco Value Selling Methodology | - Communicating measurable business value - Engagement frameworks for stakeholders |
| Business Value Analysis Foundations | - Value-driven selling concepts - Cisco solution positioning in business outcomes |
| Customer Business Impact Assessment | - Identifying customer pain points and KPIs - Mapping technology to business outcomes |
| Financial and ROI Analysis | - Total Cost of Ownership (TCO) concepts - Cost-benefit evaluation methods |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
What two factors could influence the duration of a transition? (Choose two.)
- A. The # days it takes to deliver a proposal for a briefing on advanced technology
- B. Availability of IT resources for backup and recovery
- C. Budget cycle and funding
- D. Capability complexity
Correct Answer: C,D 🗳️
What tool would you use as a starting point to identify future capability requirements?
- A. Business motivation model
- B. A 'to-be' business model canvas
- C. Value chain model
- D. Root cause analysis
Correct Answer: B 🗳️
Which of the following statements is true?
- A. TOGAF ADM is a standard framework to assess IT quality and productivity.
- B. Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.
- C. You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
- D. Value chain analysis is the preferred method to assess customer sensitivity to price increases.
Correct Answer: B 🗳️
How are you able to deliver capabilities when using transition architecture approaches to change?
- A. In any sequence, with similar results
- B. Earlier than stakeholders require
- C. All at the same time
- D. Incrementally
Correct Answer: D 🗳️
Which customer-provided sources would give you insight into a public company's recent financial condition?
- A. A news article about a private company rumored to be an acquisition candidate for the customer
- B. Supporting information from an RFP the company issued 12 months ago
- C. Quarterly filings with the country financial securities government authority
- D. A brochure that describes the company's history in innovation
Correct Answer: C 🗳️
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