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The benefit in Obtaining the ITIL Foundation Exam Certification
- PeopleCert ITIL Foundation certification has more useful and relevant networks that help them in setting career goals for themselves. PeopleCert ITIL Foundation networks provide them with the right career direction than non certified usually are unable to get.
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ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:
- • Service strategy;• Service design;• Continuous service improvement.
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ITILFND02: ITIL Service Lifecycle – this unit requires that you understand the ITIL service lifecycle value and how processes integrate through the service lifecycle. Therefore, the applicants should have the skills to perform the following tasks:
- • Explain the structure of the ITIL service lifecycle;• Explain the scope, objectives, and purpose of a service strategy;• Describe the value that this service strategy offers to businesses;• Explain the scope, objectives, and purpose of service design;• Describe the value that this service design offers to businesses;• Explain the scope, objectives, and purpose of service transition;• Describe the value that this service transition offers to businesses;• Explain the scope, objectives, and purpose of service operation;• Describe the value that this service operation offers to businesses;• Explain the scope, objectives, and purpose of a continual service;• Describe the value that this continual service offers to businesses.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
| ITIL Guiding Principles | - Focus on value - Progress iteratively with feedback - Collaborate and promote visibility - Keep it simple and practical - Think and work holistically - Optimize and automate - Start where you are |
| ITIL Management Practices (Overview) | - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) - Technical management practices (e.g., Deployment Management) |
| ITIL Service Value System (SVS) | - Service Value Chain activities - Opportunity, demand, and value - Guiding principles integration - Governance |
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