Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Updated: Aug 25, 2026
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
| Service Management Controls | - Information security in service management - Configuration and change management basics |
| Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
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