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Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Open a conversation with the community member and discuss their concerns
B) Call the local authorities immediately to report the threat
C) Raise the issue to the most relevant point of contact internally
D) Delete the comments and ban the community member from the Page

2. A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A) Enlist a scheduling tool to create daily topical posts to encourage conversation.
B) Highlight top commenters in a special weekly post.
C) Comment on every post that members make in the group.
D) Create a group rule that requires daily engagement to remain in the group.
E) Look at engagement insights to compare the daily number of posts.

3. A well-known women's fashion brand has a significant online presence and a strong customer base in the 50-65 age group. To attract a younger demographic, the company contracts with a famous designer to launch a new line, which launches in one month.
Which two actions should the community manager take to increase brand awareness? (Choose 2)

A) Invite fashion influencers to promote the new line during a live launch.
B) Comment on competitor posts so that their community learns about the new line.
C) Run targeted ads across all the platforms that the brand uses.
D) Ask community members to create a post and tag several friends.
E) Start new social media accounts to target the new demographic.

4. An Instagram influencer from Switzerland uses a unique region-specific content approach. A community manager is helping the influencer expand into a neighboring country, Austria. The primary goal is to be the number one information source in the region.
Which two actions should the community manager take to support the goal? (Choose 2)

A) Run targeted ads to lookalike audiences in Austria
B) Ask community members to send profiles in Austria to follow
C) Adapt the local dialect and reuse highly successful content
D) Measure the audience of Austrian followers on existing platforms

5. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Repost a group rule and mute them for seven days
B) Reply to the member's comment and tag them in the rule post
C) Remove the member from the group
D) Delete the member's comments and mute them for seven days

Solutions: