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Genesys GE0-703 Exam Syllabus Topics:

TopicDetails
Topic 1
  • GVP Architecture and Product Overview This includes the ability to describe the Genesys Voice Platform architecture
  • Interaction with Universal Routing Service (URS)
Topic 2
  • VCS component behavior with in-front and behind switch configurations
  • Outbound Calling Knowledge and skillsets that demonstrate how to use GVP for outbound calling
Topic 3
  • Overview of how Genesys uses VXML and which VoiceXML specification version is supported
  • Identify specifics to meet sizing and architecture considerations
Topic 4
  • Explain differences between a single-tenant and multi-tenant deployment
  • Communication with IVR Server Client now called Genesys Queue Adapter (GQA)
Topic 5
  • GVP Installation and Configuration Knowledge and skillsets that demonstrate the ability to perform a basic installation
Topic 6
  • Identify the IP Call Manager components and what they manage or control
  • Describe the functions of the Voice Communication Server (VCS) and IP Communication Server (IPCS)
Topic 7
  • GVP Outbound Notification Manager (OBN) and Outbound Contact System (OCS)
  • Overview of GVP network architecture
Topic 8
  • Familiarity with the function of the SIP Session Manager and SIP Messaging
  • Describe how to use the GVP Deployment Tool (GDT) to install GVP for single-tenancy
Topic 9
  • GVP Deployment Planning This includes the ability to explain single-tenancy
  • Overview of Interaction with Outbound Contact System (OCS)

Reference: https://genbin.genesys.com/old/resources/pdfs/certification-details-gcp7-cvp.pdf

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