Exam Name: Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification Provider: IBM
Corresponding Certification: IBM Certified Deployment Professional
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IBM A2010-656 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Fulfillment | - Request handling processes
|
| Integration and Reporting | - System integration
|
| Service Request Management Overview | - IT service management concepts
|
| IBM SmartCloud Control Desk Configuration | - System configuration
|
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