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IBM C1000-026 Exam Syllabus Topics:

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Logging all calls
• Include the Technical Support as specified in the applicable
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Obtaining additional information for debugging
• Managing cases from the first call through to resolution
• Setting realistic expectations
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Identify known errors and provide resolution to End User
• Assigning severity
• Implement solution, workaround or fix, as provided by IBM.
• All communication with your End User
• Providing regular status updates,
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Have and maintain a system
• Having committed responses times
• Managing End User satisfaction issues
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• As feasible providing solutions, workarounds or fixes for errors / problems
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• confirming next steps in problem investigations
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Tracking customer incidents / cases
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.

Benefits IBM Certified Associate Administrator - IBM QRadar

• IBM Certified Deployment Professional will be confident and stand different from others as their skills are more trained than non-certified professionals.
• IBM Certified Deployment Professional has more useful and relevant networks that help them in setting career goals for themselves. IBM Certified Deployment Professional networks provide them with the right career direction than non certified usually are unable to get.
• IBM Certified Deployment Professional Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
• IBM Certified Deployment Professional is distinguished among competitors. IBM Certified Deployment Professional certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
• IBM Certified Deployment Professional has the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
• IBM Certified Deployment Professional Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.

Reference: https://www.ibm.com/training/certification/C0003602

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