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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A. 89
B. 69
C. 19
D. 59

Question 2

What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A. As soon as you are in the office, make sure that you tell everyone you are available now.
B. Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
C. Make sure that Bluepages is always up to date with current contact information.
D. Make sure, all people have your mobile phone number, to contact you any time.

Question 3

What is the IBM Support Assistant tool?

A. an IBM internal tool to open an Enhancement Request
B. an IBM tool for customer entitlement process
C. an IBM tool that helps customers resolve issues with IBM software products
D. an IBM site where customer is able to download software products

Question 4

Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A. contact the engineer who created the patch
B. the README file contained in the patch/fix download
C. the product set information database
D. PATCH file within the patch or fix download

Solutions: