IBM P9560-043日本語 Exam Syllabus Topics:

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

Difficulty in Attempting IBM Business Partner SaaS Support Mastery Test v1

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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Have and maintain a system
• All communication with your End User
• Tracking customer incidents / cases
• Managing cases from the first call through to resolution
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Providing regular status updates,
• Implement solution, workaround or fix, as provided by IBM.
• Obtaining additional information for debugging
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Setting realistic expectations
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• confirming next steps in problem investigations
• Logging all calls
• Providing regular status updates
• Include the Technical Support as specified in the applicable
• Having committed responses times
• Assigning severity
• Managing End User satisfaction issues
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• As feasible providing solutions, workarounds or fixes for errors / problems
• Identify known errors and provide resolution to End User
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product

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Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Software Support Portal Severity Levels
• Software Support Portal
• SaaS Support Portal Severity Levels
• Objective of IBM Support
• Software Support Portal Knowledgebase
• SaaS Support Portal
• Support Roles and Responsibilities
• Level 1 Support: Business Partner Responsibilities
• Level 2 Support: IBM Responsibilities
• SaaS Support Portal Knowledgebase
• Software Support Portal Escalation Process
• End User Responsibilities
• Overview of Support through the Software Support Portal
• Overview of Dealing with Problems
• SaaS Support Portal Escalation Process
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Where to go for Level 2 Support

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