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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1, which of the following controls implemented by Antiques is a detective and administrative control?

A) Review of the information security policy
B) Enable the automatic update feature of the new software
C) Review of all user access rights

2. An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?

A) Yes, but documenting each security control and not the process in general will make it difficult to review the documented information
B) No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
C) No, because the documented information should have a strict format, including the date, version number and author identification

3. Based on scenario 8. how does the HealthGenic's negligence affect the ISMS certificate?

A) HealthGenic might not be able to renew the ISMS certificate, as the internal audit lasted longer than planned
B) HealthGenic might not be able to renew the ISMS certificate, as it has not conducted management reviews at planned intervals
C) HealthGenic will be able to renew the ISMS certificate, as they did not detect any information security incident in the past two years

4. Which tool is used to identify, analyze, and manage interested parties?

A) The likelihood/severity matrix
B) The probability/impact matrix
C) The power/interest matrix

5. Following a repotted event, an Information security event ticket has been completed and its priority has been assigned. Then, the event has been evaluated to determine If it is an information security incident, which phase of the incident management has been completed?

A) Detection and reporting
B) Evaluation and confirmation
C) initial assessment and decision

Solutions: