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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 可用性管理
B) 変更管理
C) インシデント管理
D) 問題管理

2. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) 構成管理
B) リリース管理
C) サービスデスク
D) 変更管理

3. 過度の作業負荷により、デスクトップ サポート グループは合意されたサービス レベルを達成できませんでした。主な要因の 1 つは、ユーザーとの直接のコミュニケーションに費やされる時間です。この作業負荷の一部を軽減するにはどのプロセスまたは機能が役立ちますか?

A) レベル管理
B) サービスデスクサービス
C) インシデント管理
D) 問題管理

4. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) 可用性管理
B) キャパシティ管理財務
C) IT サービス継続性管理
D) IT サービスの管理

5. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) インシデントの反復発生を防止するため
B) 容量データベースに入力を提供します。
C) サービスの正しいユーザーに請求できるようにするため
D) 経営陣に報告できるようにするため

Solutions: