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Languages: English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazil), Russian, Indonesian (Indonesia), Arabic (Saudi Arabia), Chinese (Traditional), Italian

Retirement date: none

This exam measures your ability to describe the following: Dynamics 365 Supply Chain Management; Dynamics Finance; Dynamics 365 Commerce; Dynamics 365 Human Resources; Project Operations; and shared features.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920

Microsoft MB-920 Exam Syllabus Topics:

TopicDetails

Describe Dynamics 365 Supply Chain Management (25-30%)

Identify core capabilities- describe use cases and Supply Chain Management capabilities
- describe available Supply Chain Management modules
- describe options for integrating Supply Chain Management with other apps and technologies
Describe product management capabilities- describe products and release products
- describe product masters
- describe product variants
Describe purchase and sales capabilities- describe the process for creating vendors and purchase orders
- describe the process for creating customers and sales orders
- describe trade agreements and contracts
- describe picking, packing, and reserving stock
Describe manufacturing strategies- describe lean, discrete, and process manufacturing
- describe bills of materials (BOMs), routes, and operations as they relate to production orders
- describe master planning
Describe inventory and warehousing capabilities- describe inventory journals
- describe stock breakdowns
- describe on-hand lists
- describe warehouse components including locations

Describe Dynamics Finance (25-30%)

Describe Dynamics 365 Finance core capabilities- describe use cases for legal entities
- describe how Dynamics 365 Finance handles regional tax reporting requirements
- describe accounting concepts
- describe journaling concept
Describe general ledgers- describe charts of accounts including main accounts, balance sheets, and income statements
- describe financial dimensions and dimension set concepts
- describe periodic financial processes
Describe accounts payables and accounts receivables- describe core accounts payable components including vendors, purchase orders, and vendor invoices
- describe vendor payments and settlements including three-way matching concepts
- describe core accounts receivable components including customers, customer invoices, and free text invoices
- describe credit and collection processes
Describe expense management, fixed asset management and budgeting- describe cash and bank management concepts
- describe expense management capabilities
- describe fixed asset management capabilities
- describe budgeting capabilities

Describe Dynamics 365 Commerce (5-10%)

Describe Dynamics 365 Dynamics 365 Commerce capabilities- describe retail channels including call centers, Cloud Point-Of-Sale (CPOS), and Modern Point-Of-Sale (MPOS)
- describe channel management concepts
- describe Distributed Order Management (DOM)
- describe product assortments
Describe product management capabilities- describe customer loyalty concepts
- describe how Dynamics 365 Commerce helps create personalized customer experiences and provide product recommendations
- describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management

Describe Dynamics 365 Human Resources (10-15%)

Describe core capabilities- describe workers and positions
- describe compensation and benefits capabilities
- describe compliance features
- describe performance management capabilities
Describe personnel management capabilities- describe self-service capabilities
- describe leave and absence capabilities
- describe employee training and certification features
- identify integration options between Dynamics 365 Human Resources and LinkedIn

Describe Project Operations (5-10%)

Identify Project Operations capabilities- describe project-based services and project types
- describe project sales capabilities
- describe project contract capabilities
- describe project pricing capabilities
- describe the project lifecycle including project invoicing and revenue recognition
Describe project planning and execution capabilities- describe project planning, execution, and analysis capabilities
- describe work breakdown structures
- identify project features including contracts, stages, team assignments, and fixed price versus time and material estimates versus retainer contracts
- describe project team management capabilities including allocation methods, resource scheduling, and skills
- describe project schedule management capabilities including tasks, subtasks, assignments, and project plan management
- describe project cost tracking capabilities including time and expense costs

Describe shared features (10-15%)

Describe reporting capabilities- describe built-in reporting capabilities including workspaces
- describe options for working with Finance data from within Microsoft Excel
- describe options for analyzing data by using Power BI
Describe integration options- describe Microsoft Teams integration capabilities
- describe use cases for integrating with Microsoft Excel and Microsoft Word
- describe options for managing documents by using SharePoint Online
- describe email integration capabilities

Skills measured

  • Describe Dynamics 365 Human Resources (5-10%)
  • Describe Dynamics 365 Commerce (10-15%)
  • Describe Dynamics 365 Supply Chain Management (25-30%)
  • Describe Project Operations (10-15%)
  • Describe Dynamics Finance (20-25%)
  • Describe shared features (10-15%)

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