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  • Total Questions: 161
  • Updated on: Oct 26, 2026
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  • Total Questions: 161
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  • Total Questions: 161
  • Updated on: Oct 26, 2026
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In 2026, buying study material should include more than files — it should include people. After your MB-910 purchase, Lead1Pass experts remain available to advise on the material and your preparation, alongside 161 verified practice questions.

Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe the out-of-box entities
  • 2. Describe the user experience
  • 3. Describe security roles and teams
  • 4. Describe communications and collaboration
Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the quote-to-cash workflow
  • 2. Describe the sales automation capabilities
  • 3. Describe the opportunity management workflow
- Describe the sales management capabilities
  • 1. Describe lead and opportunity management
  • 2. Describe sales analytics
  • 3. Describe forecasting
  • 4. Describe territory management
Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe Customer Service Historical analytics
  • 2. Describe dashboards and analytics
  • 3. Describe AI insights for customer service
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the omnichannel experience
  • 2. Describe knowledge management capabilities
  • 3. Describe the case management capabilities
Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe the marketing capabilities
  • 1. Describe email marketing features
  • 2. Describe event management capabilities
  • 3. Describe the core capabilities of Dynamics 365 Marketing
- Describe segments and leads
  • 1. Describe account and contact management
  • 2. Describe lead management
  • 3. Describe customer segments
Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe work order management
  • 2. Describe Resource Scheduling Optimization
  • 3. Describe connected Field Service and IoT integration
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities

MB-910 Exam FAQ

The Microsoft Dynamics 365 Fundamentals (CRM) exam requires a score of 700 to pass, and the official registration fee is $99 USD. Knowing both numbers before you register keeps your preparation budget realistic.

The Microsoft Dynamics 365 Fundamentals (CRM) practice questions are organized around the official exam objectives. Key topics include:

  • Describe the capabilities of shared features (10-15%) (10-15%)
  • Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%)
  • Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%)

A systematic pass through these topics covers the syllabus end to end.

The Microsoft Dynamics 365 Fundamentals (CRM) exam is scored on a scale where 700 is required to pass, and the official exam fee is $99 USD.

No formal prerequisites required; however, basic understanding of CRM concepts is recommended

You can confirm the current eligibility requirements on the official MB-910 exam page before you register.

Our experts review the question bank every day, and whenever a new version is released, our system sends it to your email automatically — no request needed. If an update ever seems to go missing, check your junk or spam folder first, since automated messages occasionally land there; contact us if it truly never arrived.

The Microsoft Dynamics 365 Fundamentals (CRM) exam contains 40-50 questions, and you will have 60 minutes minutes to complete them. Practicing under these exact constraints makes the real exam feel like one more rehearsal.

Yes. If anything about the updated material or your preparation is unclear, you can contact our experts directly after purchase. They will work through your question and offer professional advice on how to approach the material, so the product comes with guidance, not just files.

This package includes 161 practice questions for the Microsoft Dynamics 365 Fundamentals (CRM) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:

A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Enterprise Asset Management
  • B. Event management
  • C. Customer Voice survey
  • D. Customer Service Hub
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).

A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates. You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. By default, a base currency is available and other currencies can be added as needed.
  • B. Exchange rates need to be updated manually.
  • C. By default, all available currencies can be used.
  • D. Exchange rates are automatically updated.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).

A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-with-travel-time

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