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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

A) phone campaign activities
B) other campaign activities
C) email campaign activities
D) planning activities

2. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members cannot be qualified until the list is activated and unlocked.
B) Deleting a lead also removes the lead from the marketing list.
C) Deleted leads remain in the marketing list.
D) Marketing list members can be added after the list is activated.

3. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
B) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.

4. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Update the price in the Price List Item record of the campaign product.
B) Create a new Product record for the campaign product with the reduced price.
C) Update the list price of the campaign product.
D) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.

5. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Enter the close date on the close opportunity form.
B) Relate the opportunity to at least one competitor.
C) Close all open activities on the opportunity.
D) Activate all draft quotes related to the opportunity.

Solutions: