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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
C) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It requires proper permissions to use the tools and additional permissions to edit the desired object.
C) It allows edits to dashboard pages.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

3. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

4. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It enablesanonymous users to search the DCS knowledge base.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It is configured exclusively via the Engagement Cloud Security Console.

5. Which three statements are true?

A) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Solutions: