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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist für die Bereitstellung der Rechte zur Nutzung eines IT-Dienstes verantwortlich?

A) Zugriffsverwaltung
B) Incident Management
C) Erfüllung anfordern
D) Änderungsmanagement

2. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Daten
B) Wissen
C) Weisheit
D) Information

3. Was ist die BESTE Definition eines Konfigurationselements (Configuration Item, CI)?

A) Ein Hardware- oder Softwareelement, das in der Asset-Datenbank registriert ist
B) Ein Asset, eine Servicekomponente oder ein anderes Element, das bzw. das der Kontrolle von Configuration Management unterliegt
C) Vom Service Desk aufgezeichnete Informationen, wenn ein Vorfall gemeldet wird
D) Eine Sammlung von Informationen zur Beschreibung eines Hardware- oder Softwareelements

4. Welche der folgenden Ereignisse erfordern größere Vorfälle?

A) Längere Zeitskalen
B) Weniger dringend
C) Weniger Dokumentation
D) Getrennte Verfahren

5. Welcher der folgenden Bereiche würde von einem Service Design-Tool nicht unterstützt?

A) Umgebungsdesign
B) Prozessdesign
C) Strategiedesign
D) Software-Design

Solutions: