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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

2. How should the ITIL Guiding Principle 'optimize and automate' be applied?

A) By replacing people with technology across all functions
B) By automating all activities immediately
C) By optimizing processes before automating them
D) By automating processes before optimizing them

3. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because value is created when desired outcomes are achieved while costs and risks are optimized
B) Because risks are more important than outcomes
C) Because outcomes eliminate the need to manage costs and risks
D) Because costs are more important than outcomes

4. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Service management
B) Relationship management
C) Release management
D) Supplier management

5. Which BEST explains why an organization might choose to engage external suppliers?

A) To remove the need for oversight, governance, and internal management
B) To maintain greater control and visibility over service delivery
C) To obtain capabilities that are difficult to develop internally
D) To minimize reliance on third-party providers

Solutions: