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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Why do you create a business role?
Note: There are 3 correct answers to this question.

A) You want to make custom reports available on the home page
B) You want to set up a maintenance plan
C) You want to standardize system access
D) You want to perform fine-tuning activities
E) You want to restrict drop down list values for a specific group of users

2. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use a standard data migration template to populate data
B) Use mass data maintenance to download and upload data
C) Use a custom data migration template to populate data
D) Use mass data maintenance to correct data directly

3. Which of the following can you use to restrict the values of a dropdown list?

A) Page layout
B) Key user tool (KUT)
C) Access rights
D) Code list

4. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
B) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
C) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
D) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates

5. What date type is used in a Date Profile to determine the start of the warranty?

A) Reference date
B) Creation date
C) Requested date
D) Due date

Solutions: