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Salesforce Certified Platform Strategy Designer Sample Questions:

1. In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker Which additional topics should CK consider before framing the design challenge as a How Might We question?

A) Shareholder priorities and design team capabilities
B) Potential market sire and supply chain costs
C) Business drivers and signals of success

2. Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

A) Digital product passports' to help prevent counterfeiting
B) Supply chain issues that delay product availability
C) Hybrid work emphasizing the need for color and comfort

3. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A) Prototyping
B) Ideation
C) Journey mapping

4. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Co-create a journey map with users
B) Align design implications to business goals.
C) Identify user quotes to make the case.

5. A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

A) Gather, Envision, Plan
B) Hypothesize, Empathize, Optimize
C) Define, Design, Deploy

Solutions: