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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A) The system admins note a fair amount of technical debt without having the time or expertise to address it.
B) The support organization still needs to be trained on how to use Sales Cloud.
C) The previous implementation partner neglected to do a knowledge transfer of the final solution.

2. The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A) Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
B) A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
C) A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

3. Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?

A) Test scripts to validate requirements
B) Detailed documentation of technical solution
C) High-level description of required functionality

4. Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

A) Build a capability model.
B) Create a UPN (Universal Process Notation) diagram.
C) Schedule a storyboarding session.

5. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
B) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
C) Eliciting requirements, writing user stories, implementing solutions,Testing solutions

Solutions: