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Salesforce Certified Field Service Consultant Sample Questions:

1. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A) Update the Service Crew on the Service Appointment's Work Type.
B) Use the Crew Management tool to add Service Resources to the Crew.
C) Edit the Service Appointment and add a neew Service Resource.
D) Create a new ServiceAppointment with a different Crew.

2. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) User Territory
B) Service Territory Member
C) Service Territory
D) Work Order

3. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
C) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
D) Create the work skills using Setup. Manually as Resources.

4. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Work Types
B) Work Orders
C) Service Resources
D) Accounts
E) Resource Absences

5. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A) Travel speed unit, actual travel time
B) Estimated travel time, minimize travel
C) Minimum grade, default operating hour
D) Street level routing, Default travel speed

Solutions: