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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Usability reviews aim to identify potential usability problems based on certain criteria. Which of the following is a reasonable criterion for a usability review?

A) Functional requirements
B) Usability standards
C) Opinion of the management
D) Statutory Code of Practice

2. Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?

A) The "analyze"-part
B) The "evaluate"-part
C) The "design"-part
D) The "iterate"-part

3. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Visibility of system status
B) User control and freedom
C) Aesthetic and minimalist design
D) Help and documentation

4. In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?

A) Check that findings are communicated to the stakeholders
B) Check consumed resources regularly and compare with the estimates
C) Check that the usability test plan has been properly reviewed
D) Check whether the usability test report conforms to the best practices

Solutions: