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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) Open
B) By Request
C) Hidden
D) Invite Only

2. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Documentation
B) Leadership Ask Me Anything (AMA) Session
C) Customer story
D) Videos
E) Live training

3. Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A) In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
B) This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
C) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
D) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.

4. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) Users may need training on other apps to make their work more productive.
B) There may be unequal access to apps based on teams and departments.
C) There may be apps that impede the adoption of Slack.
D) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.

5. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Admins create a few standard channels with channel prefixes to establish best practices.
B) Allow users to create and customize their own channels so they have a unique user experience.
C) Best practice is for admins to create all project channels for users so there is consistency across departments.
D) Organic channel creation is authentic and reflects the way work is done.

Solutions: