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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically queuing the fulfillment request to retry according to predefined retry policy.
B) By automatically balancing order processing tasks across multiple orchestration items
C) By automatically queuing the fulfillment request to retry according to fallout analysis report.
D) By automatically balancing order processing tasks across multiple orchestration queues

2. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
B) Handle the complex business processes manually outside the IT landscape.
C) Access the entire architecture to identify application that can be decommission.
D) Harmonize their business plan to reduce the complexity

3. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Use the Action type from Order items to the Decomposition Relationship Conditions.
B) Implement the router condition logic in the integration layer as callout task
C) Map all relevant information to the Customer Facing Service (CFS)
D) Implement the router condition logic within decomposition layer with more conditions.
E) Use action type from fulfillment request lines in the callout condition task

4. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
B) User, Person Account, Billing Account, Service Account, Contacts, Assets.
C) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

5. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
B) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
C) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Solutions: