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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the 90 days period)?

A) The HP Care Pack Services registration date
B) The date of the HP Care Pack Services purchase
C) The date of the hardware purchase
D) One day after the HP base warranty expires

2. When do HP Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 10 days after the purchase of the care pack
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

3. When do HP Post Warranty Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 10 days after purchasing the care pack
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

4. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Purchasing an extended warranty
B) HP Post-Warranty Care Pack
C) Upgrading with HP Contract
D) Hardware Refresh

5. Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?"

A) Accidental Damage Protection
B) HP Care Pack Services (next business day or same day
C) Maintenance Kit Replacement for printers
D) Travel Services

Solutions: