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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) Campaign
B) The Report
C) Maintenance plan
D) Activity

2. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Use business scoping to activate the work center containing the view
B) Assign the business user to the organizational structure.
C) Create a business role that has access to the work center view and assign it to the business user
D) Copy the access right from a business user who already has access to the work center view

3. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Create an assignment release run
B) Define a routing rule
C) Set up Live Activity configuration
D) Maintain an activity plan

4. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In General Settings under the Administrator work center
B) In Fine-Tuning under the Business Configuration work center
C) In Service and Social General Settings under the Administrator work center
D) In integration under the Business Configuration work center

5. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Currency conversion rates
B) Recent orders
C) Social media profiles
D) Service requests
E) Opportunities

Solutions: