[2025] C_C4H51_2405 All-in-One Exam Guide Practice To your C_C4H51_2405 Exam! [Q33-Q57]

[2025] C_C4H51_2405 All-in-One Exam Guide Practice To your C_C4H51_2405 Exam!

Preparations of C_C4H51_2405 Exam 2025 SAP Certified Associate Unlimited 82 Questions

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

 

NEW QUESTION # 33
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

• A. Map the data fields to the data fields offered in the template.
• B. Delete the header with the field names in the template.
• C. Schedule an MDRO job.
• D. Download the template.

Answer: A,D

NEW QUESTION # 34
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

• A. SLAs are not activated in project scoping.
• B. A workflow rule was not scheduled to trigger the determination.
• C. The determination rules have been configured, but not activated.
• D. SLAS are not configured in fine-tuning.

Answer: A,C

NEW QUESTION # 35
Which object can be used in workflow definition and assigned to organizational structures?

• A. Business user
• B. Employee
• C. Job definition
• D. Business role

Answer: C

NEW QUESTION # 36
Which object can be used within ticket creation to automatically determine the registered product?

• A. Warranty
• B. Installation point
• C. Customer
• D. Product

Answer: B

NEW QUESTION # 37
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

• A. Work distribution
• B. Social media channel configuration
• C. Approval process for social media import run
• D. Scoping in the Configuration Workbench

Answer: A,B

NEW QUESTION # 38
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Activate registered products in scoping
• B. Activate status schema for functional locations
• C. Create customer records
• D. Create an installed base

Answer: A,D

NEW QUESTION # 39
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Internal mashups
• B. ABAP mashups
• C. URL mashups
• D. HTML mashups

Answer: C,D

NEW QUESTION # 40
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

• A. Warranty
• B. Maintenance plan
• C. Ticket
• D. Contract

Answer: B,C

NEW QUESTION # 41
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Products
• B. Accounts
• C. Social media profiles
• D. External pricing

Answer: B

NEW QUESTION # 42
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A. Manual upload using a CSV file
• B. Scheduled upload using a CSV file
• C. Using a Web service
• D. Maintain an HTML mashup

Answer: A,C

NEW QUESTION # 43
Where can you keep track of new and modified knowledge base articles?

• A. Knowledge base fine-tuning activity
• B. Feed
• C. Broadcast
• D. Solution finder

Answer: B

NEW QUESTION # 44
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A. Use restriction rules
• B. Grant access to extension fields for business roles
• C. Create a code list restriction
• D. Grant access to extension fields for business users

Answer: B,C

NEW QUESTION # 45
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

• A. Employee
• B. Business role
• C. Measurement and reading
• D. Territories

Answer: B,D

NEW QUESTION # 46
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

• A. An active service contract must be added to the installed base.
• B. At least one registered product must be assigned to the installed base.
• C. The installed base must be set to active status.
• D. A customer needs to be assigned to the installed base.

Answer: B,C

NEW QUESTION # 47
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

• A. Service contract
• B. Maintenance plan
• C. Operating hours
• D. Working calendar

Answer: C,D

NEW QUESTION # 48
Which object can you assign to a ticket template when you are using maintenance plans?

• A. Registered product
• B. Service category
• C. Reference date
• D. Maintenance plan condition

Answer: B

NEW QUESTION # 49
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
• B. The agent is prompted to upsell a warranty to the customer.
• C. Routing rules can be applied to warranties.
• D. The system can be set up so that certain incident categories are not covered.

Answer: A,D

NEW QUESTION # 50
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

• A. Data can be loaded or changed only once.
• B. You'll need to cleanse the legacy data.
• C. You'll need to create an initial file based on predefined fields.
• D. The migration run requires an approval from SAP Cloud Support.

Answer: B,C

NEW QUESTION # 51
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

• A. Time recording can be done without assignment to a ticket.
• B. Time sheets can be submitted for approval.
• C. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
• D. You can activate Microsoft Outlook integration for time recording.
• E. Code list restrictions are not possible for the Time Type field.

Answer: A,B,D

NEW QUESTION # 52
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• A. Ticket type
• B. Organization
• C. Category
• D. Service level

Answer: A,D

NEW QUESTION # 53
Which of the following can you use to explore released APIs?

• A. SAP Business Accelerator Hub
• B. SAP Application Interface Framework
• C. SAP Integration Suite

Answer: A

NEW QUESTION # 54
Which option can an administrator use to limit the end user's control of the user interface?

• A. Maintain Page Layout
• B. Code List Restriction
• C. Workflow Action: Manual Field update
• D. Disable Personalization

Answer: D

NEW QUESTION # 55
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Select the relevant scoping ques-tion.
• B. Create a workflow rule.
• C. Maintain the fine-tuning activity for contracts.
• D. Maintain a reference date in the contract.

Answer: B

NEW QUESTION # 56
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

• A. Incident category
• B. Maintenance category
• C. Process category
• D. Warranty category
• E. Cause category

Answer: B,C,D

NEW QUESTION # 57
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