[2025] Financial-Services-Cloud by Accredited Professional Actual Free Exam Practice Test
Free Accredited Professional Financial-Services-Cloud Exam Question
NEW QUESTION # 75
Which information can you find under the Relationships Tab? - (Check the 3 that apply)
- A. Primary household Information, including the members of the household and how the household is related to other groups.
- B. Related contacts that play a role in the the financial world of client (i.e a family lawyer)
- C. Related accounts - accounts not directly included in the primary household.
- D. Summary information about Total Financial Accounts. This includes total assets under management at your firm, the Category (i.e. Platinum.), client interactions, including the last interaction and the next interaction scheduled in the future.
Answer: A
NEW QUESTION # 76
Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit & debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported & followed up on in a timely manner. How can Financial Services Cloud support these requirements?
- A. Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.
- B. Use Lightning Scheduler to periodically schedule tasks for account owners.
- C. Run a nightly process to create tasks and assign them to account owners for follow-ups
- D. Train account owners to create required tasks periodically and set due dates for tracking.
Answer: A
Explanation:
As explained in the previous question, Action Plans are a feature that can help users track and manage common client processes. By creating an Action Plan Template with associated pre-determined Tasks, such as reviewing credit & debit card usage, reviewing account payables, and discussing credit needs, users can ensure that these activities are tracked and followed up on in a timely manner. Users can also automate the periodical creation of Action Plans for customer accounts using Process Builder or Apex triggers.
NEW QUESTION # 77
Which three of the following statements are correct about the Actionable Relationship Center Manager (ARC)?
- A. The Association Type picklist controls the account-account relationship that display in the ARC.
- B. ARC displays up to 5 related lists that have a configured compact layout.
- C. To enable users to see the ARC, you will need to add the component for ARC to the page layout.
- D. ARC is certified to work with Person Accounts and Individual Accounts.
- E. The Salesforce Admin has to create a permission set for granting access to the ARC - FSC Lightning component.
Answer: A,C,E
NEW QUESTION # 78
It has been determined that integration with an external system is required, as the data needed by a wealth management client resides in another system. This data will be sent from the external system via an API, and Salesforce needs to be configured in preparation for the data.
Which two items should be configured?
- A. Objects and fields to store the data
- B. A flow to get the data into Salesforce
- C. A Lightning web component to restrict data from users
- D. An integration User and Integration Profile to enable the connection
Answer: A,D
Explanation:
Explanation
To integrate with an external system, Salesforce needs to have objects and fields that can store the data that will be sent from the external system via an API. These objects and fields should match the data structure and format of the external system as much as possible. Additionally, Salesforce needs to have an integration user and an integration profile that can enable the connection between Salesforce and the external system. The integration user is a dedicated user account that has access to the API and can perform data operations on behalf of other users. The integration profile is a custom profile that defines the permissions and settings for the integration user.
NEW QUESTION # 79
Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization's repetitive business processes.
Which use case is a suitable fit for Flow Builder?
- A. Coordinate multiple flows and assign them to multiple teams or individuals.
- B. Perform an operation for more records than schedule-triggered flows allow
- C. Suggest offers and actions to users that are tailored to meet an organization's unique business criteria.
- D. Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.
Answer: D
Explanation:
A suitable use case for Flow Builder is to collect input from internal users with a form placed on a Lightning page or launched by a button. Flow Builder is a tool that allows users to automate business processes by building flows that guide users through screens, execute logic, manipulate data, and interact with Salesforce and external systems. By using Flow Builder, the system administrator can create a flow that collects input from internal users with a form and performs actions based on the input.
NEW QUESTION # 80
A consultant is looking to create a guided screen to be used by customer service agents answering the phone to authenticate the caller and positively identify them. The agent will ask the caller to provide their full name and the last four digits of their social security number, which is not stored in Salesforce. The agent will enter the provided information into a form, and upon clicking submit, a web service call is made to an external authentication service to authenticate the caller.
What should the consultant do to fulfill the needed requirements?
- A. Create a Canvas application for the Authentication module.
- B. Create a Lightning web component.
- C. Create a screen flow.
- D. Create an OmniScript flow.
Answer: C
Explanation:
A screen flow is a type of flow that guides users through a seriesof screens to complete a task or collect information2. Screen flows can alsointeract with external systems using Apex actions or invocable actions3.
Inthis case, the consultant can create a screen flow that collects the caller's name and social security number from the agent, and then invokes an Apex action or an invocable action that makes a web service call to an external authentication service.
NEW QUESTION # 81
Lake Tahoe Bank, an existing Salesforce customer, is planning to implement FSC. Their Salesforce Admin is considering whether to use a new Salesforce org for the FSC users, or upgrade the existing org. Which considerations indicate that upgrading the existing Salesforce org is the better choice?
- A. The bank has limited redesign opportunities for business capabilities.
- B. The bank wants to use this project as an opportunity to retire customizations.
- C. The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.
- D. Data migration is a big concern. The current org has a large amount of data and the bank wants to minimize data migration efforts.
- E. The bank is currently using several ISV solutions and re-implementing them would be a big effort.
Answer: A,D,E
NEW QUESTION # 82
How should developers configure customized nodes for display in Actionable Relationship Center (ARC)?
- A. Select OmniScript from the node Actions tab U^jhow the node in an OmniScript.
- B. Reference the Lightning web component in the Display properties of the custom ARC relationship graph.
- C. Select Use FlexCard from the node Display tab to show the node in a FlexCar
- D. Reference the FlexCard in the Display properties of the custom ARC relationship graph.
Answer: D
Explanation:
Explanation
To configure customized nodes for display in Actionable Relationship Center (ARC), developers should reference the FlexCard in the Display properties of the custom ARC relationship graph. A FlexCard is a tool that allows users to create custom user interfaces for displaying data from Salesforce or external systems using OmniScripts and Integration Procedures. A custom ARC relationship graph is a metadata type that defines the nodes and edges of a custom relationship graph for ARC. By referencing the FlexCard in the Display properties of the custom ARC relationship graph, developers can customize the look and feel of the nodes and display data from various sources on them.
NEW QUESTION # 83
A financial services company has found that more than two-thirds of customer onboarding processes are manually done by client specialists, consuming large amounts of time and resulting in errors in the sales process. The company contacts a consultant to learn how to leverage Financial Services Cloud features to improve the current state.
What should the consultant consider from a customer onboarding perspective?
- A. If the company struggles with the low efficiency of tracking required documents for its customers and creating templates for checklists, Action Plan is recommended to improve the current state.
- B. If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies. Discovery Framework can be used to improve the current state.
- C. If the company struggles with the low effi^ency of tracking required documents for its customers and creating templates for ^ checklists. Discovery Framework is recorrU^ided to improve the current state.
- D. If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies. Action Plan can be used to improve the current state.
Answer: D
Explanation:
Explanation
The consultant should consider the following from a customer onboarding perspective:
If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies, Action Plan can be used to improve the current state. Action Plan is a feature in Financial Services Cloud that allows you to automate and standardize common business processes or service requests, such as customer onboarding, account opening, or loan application. You can use Action Plan to create templates that define the tasks, owners, and deadlines for each process or request. You can also use Action Plan to create instances of templates that apply to specific target records, such as accounts, contacts, or opportunities. Action Plan can help you collect data in questionnaires and ensure compliance with company policies by providing step-by-step guidance and validation rules for each task. Verified References: : Salesforce Help Article [4] : Salesforce Help Article [5]
NEW QUESTION # 84
Which of these statements is not correct about the visibility of Action Plan Tasks?
- A. Users will be able to see the Action Plan tasks assigned to them through the standard Salesforce task lists.
- B. The user can see tasks on the homepage if the Task Card is applied to the homepage.
- C. Once the Action Plan is assigned, you can see the related Tasks on the Timeline
- D. Users will be able to see the Action Plan tasks on the related list of the Account page layout.
Answer: A,B,C
NEW QUESTION # 85
Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org. Which three of the considerations below indicate that a new Salesforce org is the better choice9
- A. Data migration is a big concern The current org has a large amount of data and the Bank wants to minimize data migration efforts.
- B. The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.
- C. The bank wants to use this project as an opportunity to retire customization
- D. The bank has limited redesign opportunities for business capabilities.
- E. Existing business capabilities and processes can be redesigned to deliver a higher business impact
Answer: B,C,E
Explanation:
Explanation
The following considerations indicate that a new Salesforce org is the better choice for implementing Financial Services Cloud:
The bank wants to use this project as an opportunity to retire customization. A new org will allow the bank to start fresh and avoid carrying over unnecessary or outdated customization that may conflict with Financial Services Cloud features or best practices.
The current implementation is using a product-centric view and the bank wants to move to a customer-centric view. A new org will allow the bank to adopt the Financial Services Cloud data model, which is designed to provide a holistic view of the customer and their relationships, goals, financial accounts, activities, and interactions.
Existing business capabilities and processes can be redesigned to deliver a higher business impact. A new org will allow the bank to leverage the Financial Services Cloud capabilities, such as Action Plans, Relationship Groups, Rollup By Lookup, Service Processes, etc., to optimize their business processes and enhance their customer experience. Verified References: : Salesforce Help Article 6
NEW QUESTION # 86
A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.
What should the administrator do when designing the future state business process using FSC features?
- A. When an account status is changed to "Customer", send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.
- B. When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
- C. When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
- D. When an account status is changed to "CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.
Answer: D
Explanation:
To design the future state business process using FSC features, the administrator should create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer". An action plan is a feature that allows users to create templates for common client processes, such as account opening, loan application, or financial review. An action plan template consists of action plan items that define the tasks, subtasks, and deadlines for each step of the process. By creating an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer", the administrator can automate the email reminder process and track and report on the progress in FSC
NEW QUESTION # 87
The Salesforce Administrator at Lake Tahoe Bank is asked at make modifications to the Salesforce org to allow for more than one people being joint owners on a Financial Account. What will be the recommended approach to model this requirement?
- A. Map additional owners using the Financial Account Role.
- B. Map additional owners using the Actionable Relationship Center.
- C. Create lookup fields on the Financial Account object to support additional owners
- D. Map the primary owner and one joint owner to the Financial Account, because FSC, supports only two joint account owners.
Answer: A
Explanation:
To model a requirement where more than one person can be joint owners on a Financial Account, the Admin can map additional owners using the Financial Account Role. The Financial Account Role is a junction object that links a contact or an individual to a financial account and defines their role or relationship with that account. By using Financial Account Role, the Admin can add multiple owners to a Financial Account and specify their ownership percentage, primary status, and other details.
NEW QUESTION # 88
Lake Tahoe Bank wants to onboard a client digitally and without asking the client for information that the bank already has on file. The process has multiple steps and can have branching (conditional) logic that asks for different information depending on the responses. Which Salesforce feature should be used for this digital onboarding process?
- A. Flows
- B. Actionable Relationship Center
- C. Financial Goals
- D. Aclion Plans
Answer: A
Explanation:
Explanation
The Salesforce feature that should be used for the digital onboarding process is Flows. Flows are a tool that can automate business processes and guide users or customers through screens that collect and display information. Flows can have multiple steps and branching logic that ask for different information depending on the responses. Flows can also integrate with existing data and prefill fields with information that the bank already has on file, reducing the need to ask the customer for redundant information. Flows can be embedded in Lightning pages, Experience Cloud sites, mobile apps, or websites to provide a seamless and engaging digital onboarding experience. Verified References: : Salesforce Help Article 1 : Salesforce Help Article 2
NEW QUESTION # 89
Which of the following objects do support Group-Level Rollups7
- A. Action Plans
- B. Tasks
- C. Alerts
- D. Opportunities
- E. Financial Accounts
Answer: B,D,E
NEW QUESTION # 90
A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud.
What should the consultant create as a deliverable for the current state business process?
- A. A Powerpoint deck wftJscreenshots of the current systems and callouts to what is happening on each slide
- B. An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
- C. Word document telling the story of the process from the user's perspective
- D. An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes
Answer: D
Explanation:
Explanation
To document the current state business process for implementing Salesforce Financial Services Cloud, the consultant should create an end-to-end visual map of the process using personas, systems, inputs, and outcomes. A visual map is a tool that can help illustrate the flow of a business process from start to finish, showing the steps, decisions, and dependencies involved in each stage. A visual map can also include personas, systems, inputs, and outcomes to provide more context and detail for each step of the process.
Personas are fictional characters that represent the different roles or users that participate in or interact with the process. Systems are the tools or applications that are used to perform or support the process. Inputs are the data or information that are required or provided for each step of the process. Outcomes are the results or outputs that are achieved or delivered by each step of the process. Verified References: : Salesforce Help Article 3 : Salesforce Help Article [4]
NEW QUESTION # 91
A wealth management division manages the financial assets of many wealthy clients.
Which three steps should the Financial Services Cloud consultant take to offer a high level of customization to boost user productivity?
- A. Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.
- B. Assign the Custom Field Set To a Lightning component.
- C. Create and assign the Cuslhm Field Set permission set to all users.
- D. Create a new type of person account so trust group details roll down to the beneficiaries level.
- E. Assign the Custom Field Set to the Financial Summary component.
Answer: A,B,E
Explanation:
Explanation
The following steps should be taken by the consultant to offer a high level of customization to boost user productivity for the wealth management division:
Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers. A Custom Field Set is a construct in Financial Services Cloud that allows you to define a collection of fields that can be displayed in a Lightning component, such as the Financial Summary or the Financial Account List. You can use Custom Field Sets to customize the fields that are relevant for different user groups or business scenarios, without modifying the underlying data model or page layout. You can create a Custom Field Set by going to Setup > Object Manager > Financial Account > Field Sets and adding or removing fields according to your requirements.
Assign the Custom Field Set to the Financial Summary component. The Financial Summary component is a Lightning component that displays aggregated financial data for a selected record, such as an account, contact, or opportunity. You can use the Financial Summary component to provide a holistic view of your client's financial situation and goals. You can assign a Custom Field Set to the Financial Summary component by using the Lightning App Builder and selecting the Custom Field Set from the Component Properties panel.
Assign the Custom Field Set To a Lightning component. A Lightning component is a reusable unit of user interface that can be added to any Lightning page, such as record pages, app pages, or Home pages.
You can use Lightning components to enhance the functionality and user experience of your pages. You can assign a Custom Field Set to a Lightning component by using the Lightning App Builder and selecting the Custom Field Set from the Component Properties panel. Verified References: : Salesforce Help Article 1 : Salesforce Help Article 2 : Salesforce Help Article 3
NEW QUESTION # 92
The Actionable Relationship Center (ARC) is using the Association Type picklist to control the account-account relationships. Which three of the following names are Association Type picklist field values?
- A. Trust
- B. Member
- C. Family
- D. Group
- E. Peer
Answer: A,C,E
Explanation:
The following names are Association Type picklist field values:
Trust, which is a value that indicates that the accounts are related through a trust relationship.
Family, which is a value that indicates that the accounts are related through a family relationship.
Peer, which is a value that indicates that the accounts are related through a peer relationship.
NEW QUESTION # 93
A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships. What is a possible cause for this?
- A. The portfolio manager does not have access to the account records that he is trying to create for.
- B. The ARC Component has not been added to the page layout
- C. The portfolio manager has not been given the permissions that enable users to view and manage ARC
- D. The portfolio manager does not have access to the Lightning page that has the ARC component added
Answer: C
Explanation:
A possible cause for why the portfolio manager cannot see ARC when trying to set up relationships between two accounts is that he has not been given the permissions that enable users to view and manage ARC. To access ARC, users need to have certain permissions and settings enabled in their user profile or permission set, such as:
View Setup and Configuration
Customize Application
Manage Custom Permissions
Financial Services Cloud Standard User
Financial Services Cloud Admin If any of these permissions or settings are missing, users may not be able to see or use ARC properly. Verified Reference: : Salesforce Help Article 5
NEW QUESTION # 94
Personal Banker Hank Burton receives a call from the client Rachel Adams. Rachel can't access her checking account details. What FSC feature that links customers, financial accounts, or households to specify issues should Hank use to report this issue?
- A. Activities
- B. Cases & Alerts
- C. Relationship Builder and Map
- D. Service Requests
Answer: B
NEW QUESTION # 95
A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships. What is a possible cause for this?
- A. The portfolio manager does not have access to the account records that he is trying to create for.
- B. The ARC Component has not been added to the page layout
- C. The portfolio manager has not been given the permissions that enable users to view and manage ARC
- D. The portfolio manager does not have access to the Lightning page that has the ARC component added
Answer: C
NEW QUESTION # 96
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?
- A. Configure field-level security on the new object for the facilities team.
- B. Create a custom profile for users on the facilities team
- C. Assign the facilities team to a new role in the role hierarchy.
- D. Modify the standard profile currently shared by both teams
Answer: B
NEW QUESTION # 97
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