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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Coordinator
B) Motivator
C) Controller
D) Planner

2. When is organizational culture a liability?

A) When the organizational culture reduces ambiguity for employees.
B) When a strong organizational culture limits diversity within the organization.
C) When the culture includes shared values on organizational goals.
D) When core values are shared by different departments within the organization.

3. What is a personal view of how one is supposed to act in a given group situation?

A) Role conflict
B) Role expectation
C) Role perception
D) Role identity

4. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Personal background of key employees and selection process
B) Personal background of key employees and socialization process
C) Actions of top management and employee education level
D) Actions of top management and socialization process

5. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Smoothing
C) Compromising
D) Problem solving

Solutions: